Privacy Policy

Welcome to ChannelGen. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@channelgen.com.

This privacy notice describes how we might use your information if you:

• Visit our website at https://channelgen.com
• Register for and use our platform and AI video generation services (the "Services")
• Engage with us in other related ways, including any sales, marketing, or events

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Platform or otherwise when you contact us.

The personal information that we collect may include the following:

• Identity Data: Name, username or similar identifier.
• Contact Data: Email address, phone number (optional).
• Account Data: Passwords (hashed), preferences, feedback, and survey responses.
• Payment Data: If you subscribe to paid services, we (or our third-party payment processor Cryptomus) may collect cryptocurrency wallet addresses and transaction details necessary to process your payments. We do not store full payment credentials on our servers.
• Content Data: Video scripts, topics, generated content, and AI-generated videos you create using our Services.
• Communications: Information you provide when you contact our support team or communicate with us.

Information Automatically Collected

We automatically collect certain information when you visit, use or navigate the Platform. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Platform and other technical information. This information is primarily needed to maintain the security and operation of our Platform, and for our internal analytics and reporting purposes.

2. How Do We Use Your Information?

We use personal information collected via our Platform for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To manage user accounts and keep them in working order.
• To provide, operate, and maintain our AI video generation Services.
• To process your video generation requests using Google's Gemini, Imagen, and Veo3 APIs.
• To perform content policy sanitization checks to ensure compliance with Google's policies.
• To send administrative information to you for business purposes, legal reasons and/or contractual reasons.
• To improve, personalize, and expand our Services and Platform offerings.
• To respond to user inquiries and offer support.
• To send you marketing and promotional communications (you can opt-out at any time).
• For data analysis, identifying usage trends, and evaluating the effectiveness of our promotional campaigns.
• To protect our Platform as part of our efforts to keep it safe and secure.
• To enforce our terms, conditions and policies.

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so.

Third-Party Service Providers: We share your data with third-party vendors and service providers:

• Google Cloud Platform: For AI services (Gemini, Imagen, Veo3), storage, and compute resources
• Cryptomus: For cryptocurrency payment processing (USDT, BTC, ETH)
• Firebase: For authentication services
• Payment processing, data analysis, email delivery, hosting services, and customer service

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. You can manage cookie preferences in your browser settings.

5. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Platform within a secure environment.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. What Are Your Privacy Rights?

In some regions (like the European Economic Area, United Kingdom, and Canada), you have certain rights under applicable data protection laws. These may include the right to:

• Request access and obtain a copy of your personal information
• Request rectification or erasure
• Restrict the processing of your personal information
• Data portability
• Object to the processing of your personal information

You may at any time review or change the information in your account or terminate your account by logging into your account settings or by contacting us.

8. Policy For Children

We do not knowingly solicit data from or market to children under 13 years of age. By using the Platform, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Platform.

9. Links to Other Websites

Our Platform may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes To This Privacy Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. How Can You Contact Us About This Policy?

If you have questions or comments about this notice, you may email us at support@channelgen.com.